FAQ's

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to common questions about shopping with us. If you can’t find what you’re looking for, feel free to reach out to our customer support team.

Orders and Payments

1. How do I place an order?

  • Browse our collection and select the items you love. Choose your size, color, and quantity, then click "Add to Cart." When you’re ready, proceed to checkout and follow the prompts to complete your order.

2. What payment methods do you accept?

  • We accept major credit and debit cards & PayPal. All transactions are encrypted for your safety.

3. Can I cancel or modify my order?

  • Due to the speed of shipping, orders can only be canceled or modified within 1-2 hours of purchase. After this time, the order is processed and cannot be changed. Contact customer support immediately for assistance.

4. How do I apply a discount code?

  • Enter your discount code at checkout in the "Promo Code" field and click "Apply." Only one code can be used per order.

Shipping and Delivery

5. Where do you ship to?

  • We ship worldwide! Delivery times and fees vary depending on your location. Check our Shipping Policy for detailed information.

6. How long does shipping take?

  • Standard shipping takes 5-10 business days. Note that shipping times may vary during holidays or peak seasons and so please allow up to 14 days 

7. How can I track my order?

  • Once your order ships, you’ll receive a tracking number via email. Use it to monitor your package’s progress on our tracking page.

8. What should I do if my package is delayed?

  • If your package is delayed beyond the estimated delivery date, contact our customer support team for assistance. We’ll work with the carrier to resolve the issue.

Returns and Exchanges

9. What is your return policy?

  • We accept returns within 30 days of delivery for unworn, unwashed, and undamaged items with original tags. email our support team for instructions. 

10. How do I exchange an item?

  • Exchanges can be made for different sizes or colours of the same item. Start the process by contacting our support team.

11. When will I receive my refund?

  • Refunds are processed within 5-7 business days after we receive your returned item. Depending on your bank, it may take additional time for the funds to appear in your account.

Products and Sizing

12. How do I find my size?

  • Refer to our Size Guide, available on each product page. If you’re still unsure, contact us for personalized sizing advice.

13. Are your products sustainably made?

  • We’re committed to sustainability. Many of our products are made from eco-friendly materials and ethically sourced fabrics. Look for sustainability details on individual product pages.

14. Will sold-out items be restocked?

  • Restocks depend on demand and availability. Sign up for restock notifications on the product page to be alerted when an item is back in stock.

Account and Support

15. Do I need an account to shop?

  • No, you can shop as a guest. However, creating an account allows you to track orders, save items, and enjoy a faster checkout process.

16. How do I contact customer support?

  • Reach out to us via our Contact Us page or email info@oconnors-dublin.com. Our support team is available Monday - Friday 8am - 8pm.

17. How can I subscribe to your newsletter?

  • Scroll to the bottom of any page and enter your email in the subscription box. Stay updated on new arrivals, exclusive deals, and more!

Thank you for shopping with us! We’re here to ensure you have a seamless and enjoyable experience. If you have further questions, don’t hesitate to contact us.